When a user account is created in Opus 2, it is  activated once the user receives the registration link sent to their email  account and sets up their credentials for the workspace. 


Over time, a user  account can take on different statuses that affect their ability to access  Opus 2. Below is the description of each user account status and what actions a  Workspace Admin or System Admin user can take to restore Opus 2 access to a  user.


USER STATUS

Description

Actions to be taken

Never logged in
User has been sent a registration link but has not yet    logged in or set their credentials in Opus 2. User will need to log into Opus 2  to become active; at times, their registration link may need to be    resent if they did not register within 72 hours of receiving it.
Click on the checkbox next to    the user's name, and select "Resend registration link"
Never logged in the workspace
User has been sent a registration link for this current    workspace, but has not yet logged in. They are added and have logged into    other workspaces in Opus 2 within the same server. User will need to log into    the workspace to become active. At times, their registration link may need to    be resent if they did not register within 72 hours of receiving it.
Click on the checkbox next to    the user's name, and select "Resend registration link"
Disabled account
User’s account has been disabled by a Workspace or System    administrator for the entire server.
Go to System Admin > Users;    locate the user and select by ticking the checkbox next to their name; go to    "Settings" at the top and select "Enable User."
Too many failed attempts
User had more than three failed attempts at entering the    correct password and/or memorable word. They may at times need a complete password/mem    word reset if they cannot recall their credentials.
Click on the checkbox next to    the user's name, and select "Reset Attempts". Alternatively, go to    System Admin > Users; locate the User by clicking the checkbox next to    their name; click on Tools and select "Reset Password" and/or    "Reset Memorable Word."
Auto-lock Timeout
User has not logged into Opus 2 for 180 days or more. If    they have forgotten their credentials, they may need a password reset as    well.
Click on the checkbox next to    the user's name, and select "Undo Auto-lock"
Account disabled for workspace
User’s account has been    disabled by a Workspace or System administrator for this workspace only.
Click    on the checkbox next to the user's name, and select "Enable workspace    user"